Digital Reference FAQs

FREQUENTLY ASKED QUESTIONS

Do you offer support over the phone?

Yes, we offer phone support Monday – Friday 8:00 a.m. – 5:00 p.m. MST. We can be reached at (877) 302-4263. For messages left after hours, you will receive a follow up call within one business day.

I broke one of my mic clips. Where can I buy a replacement?

We have limited parts available for our microphones. Please call us at (877) 302-4263 or email us to check availability and pricing for the specific part that you need.

How do I clean my microphone?

The best way to clean a microphone is to remove the grille. Carefully unscrew the top to remove. Once the grille is removed, it can be thoroughly cleaned without damaging the mic. Water or a mild detergent should be enough to disinfect the grille. Be careful with the exposed components once the grille is off!

How can I eliminate feedback with my microphone?

Feedback occurs when a sound loop exists between an audio input and an audio output, most typically when the sound from a microphone is played back through a speaker that is within close proximity to the same microphone. Try to orient the microphone so that sound being played back is not within the microphone’s pickup area. You can also try moving the microphone further away from PA and monitor speakers. Lastly, try turning the microphone down in the monitor mix.

Where can I send my microphone for service?

Please click this link to request parts or service for the following models: DRV100, DRV200, DRI100, DRDK7, DRDK4.

How can I be endorsed by Digital Reference?

Thank you for your support of Digital Reference! We appreciate your enthusiasm but we are not currently looking to add any individuals or groups to our artist roster. Feel free to check back with us at a later date to see if this has changed. Thanks again for your support and we hope you enjoy your Digital Reference products in the future.

How can I be set up as a dealer/distributor for Digital Reference?

Thank you so much for your support of Digital Reference. Currently we are exclusively distributed by Guitar Center Inc. and we are not looking to add any further dealers or distributors at this time. Please feel free to send us your information and we will reach out to you if this changes. Thanks again for your interest in Digital Reference.

What does cardioid mean?

Cardioid is the polar, or pickup, pattern of the microphone. All microphones are designed with a specific polar pattern to pick up sound in a specific area around the mic i.e., in front and from the sides, but not from the rear [Cardioid]; from the front and back, but not the sides [Figure 8]; from all sides [Omnidirectional]. Please refer to the instruction manual for a graphical representation.

If I modify my microphone will it void the manufacturer's warranty?

Digital Reference does not warrant products that have been modified from their original design. Any modifications will forfeit the original warranty.

What is Prop 65?

The State of California has adopted what is referred to as “Proposition 65,” which is the “California Safe Drinking Water and Toxic Enforcement Act of 1986.” Any company that operates in California, sells products in California, or manufactures products that may be sold in or brought into California is subject to Proposition 65. Because our products are sold in California, Proposition 65 applies to us.

Proposition 65 requires warning labels on any product that may contain any of 770-plus elements that the California Environmental Protection Agency considers a carcinogen or a reproductive toxicant. These elements include lead (sometimes contained in the solder used to attach electronic parts to the printed circuit boards), brass, PVC and a multitude of other everyday elements. The list of elements changes often, making it difficult to keep track of the changing list of elements.

There are penalties for not complying with Proposition 65. Failure to label products may result in civil penalties. If a company’s product is sold or is purchased outside the State of California and brought into California, the company may still be found in violation.

Various trade organizations have issued notices to manufacturers warning of Proposition 65 and its implications. Included in the warnings were suggested methods of protection from Proposition 65 litigation and violations. Protection requires warning consumers about the possibility of dangers from products. A warning label such as the one we use is considered to comply with warning consumers.

We are providing warnings in an excess of caution and they should not be taken as an admission that a warning is required. The label does not necessarily indicate our products will cause you to contract cancer or reproductive harm if used as designed.

For more information about Proposition 65 visit the Office of Environmental Health Hazard Assessment and for a list of elements listed under Proposition 65 visit:

http://www.oehha.org/prop65.html

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